By accessing or using our website, products, and services, you agree to comply with the following terms and conditions.

Please read these terms carefully before using our platform.

Acceptance of Terms:

By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree, please refrain from using our services.

Product Information:

We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, images, or other content on our website are error-free. Prices and availability are subject to change without notice.

Orders and Payments:

At NectaRise, we strive to make your shopping experience seamless, transparent, and secure.

- Once an order is placed, you will receive an order confirmation email with a unique order ID and summary.

- We recommend verifying the product details, quantity, shipping address, and contact number before confirming the order.

-  Orders are accepted subject to availability. In the event of non-availability or out-of-stock items, we will inform you promptly and offer alternatives or a full refund.

- An order cannot be modified or cancelled once placed

- We offer multiple secure payment methods:

• Credit/Debit Cards (Visa, MasterCard, RuPay etc.)
• UPI & QR-based payments
• Net Banking
• Wallets (e.g. Paytm, PhonePe etc.)

All payments are processed through secure and encrypted payment gateways compliant with applicable regulations.

Payment Confirmation

• Once your payment is successful, a payment confirmation email or SMS will be sent
• In case of payment failure but a debit from your account, the amount is usually auto-refunded within 5–7 business days by your bank. If the issue persists, please contact us.

Pricing and Taxes

• All product prices are displayed in INR (₹) and are inclusive of applicable GST, unless specified otherwise.
• Shipping charges, if any, will be displayed during checkout before the final payment. 

Invoicing

• A tax invoice will be shared with your order, in physical form (inside the package) and via email.
• Please retain the invoice for future reference, especially for replacements (if applicable).

Fraud Detection

We reserve the right to:

• Cancel or hold orders that appear suspicious or fraudulent
• Request identity verification or proof of payment in case of high-value transactions

Policy Updates

We may revise this policy from time to time. Changes will be posted on our website with an updated effective date.

When you place an order, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order for any reason. All payments are processed securely. The cardholder must retain a copy of transaction and Merchant policies and rules.

Intellectual Property:

At NectaRise, we respect the intellectual property rights of others and expect our customers, partners, and users to do the same. This Intellectual Property Rights Policy explains how we handle intellectual property (IP) on our website and the products we sell.

Ownership:

All content on our website, including images, text, graphics, logos, product packaging designs, trade names, slogans, product recipes and trademarks, are the exclusive property of NectaRise or its licensors and are protected by applicable copyright, trademark, patent and other intellectual property laws. It is strictly prohibited to use any materials on the site without authorization including use, reproduction, modification, distribution or data mining of any content without our explicit permission.

Use:

• You may browse, view, and print content from our website for your personal, non-commercial use only
• Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the content on this website is strictly prohibited without our prior written consent

Trademarks:

All trademarks, service marks, and logos displayed on this website are registered and unregistered trademarks of NectaRise or its affiliates. You are not authorized to use any trademark or logo without prior written permission.

Product
Intellectual Property:

• Our food and agricultural products, including recipes, proprietary blends, packaging, and branding, are protected under intellectual property laws.
• Unauthorized copying, reproduction, or imitation of our products, packaging, or branding is strictly prohibited

Privacy:

Welcome to NectaRise. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, safeguard and protect your personal information when you visit our website, purchase our products or use our services.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site.

1. Information we collect

We collect the following types of information:

a. Personal Information

When you make a purchase, register on our site, subscribe to a newsletter, or contact us, we may collect personal information such as:

• Full Name
• Phone Number
• Email Address
• Shipping/ Billing Address
• Payment Information (processed securely)

b. Non-Personal Information

Automatically collected data includes:

• IP Address
• Browser type and version
• Device type and OS
• Pages visited and time spent
• Referral URL

2. How we use your information

We use the information we collect to:

• Process and deliver your orders
• Communicate order updates and promotions
• Respond to your enquiries and support requests
• Improve our website, products, and customer experience
• Comply with legal requirements

3. Sharing your Information

We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: For order fulfillment, payment processing, and marketing support.
• Logistics Partners: To deliver your purchases efficiently.
• Legal Authorities: When required by law or to protect our rights and safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Personalize content and offers

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

• SSL encryption
• Secure payment gateways
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt-out of marketing communications at any time

To exercise these rights, contact us at: assistance@culinaryh.com

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to this Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For questions, concerns, or data requests, please contact us at:

Email - assistance@culinaryh.com

Contact -

Limitation of Liability:

NectaRise shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use of our products or services. By accessing our website or purchasing our products, you acknowledge and agree to the terms set forth below.

1. Use of Products

Our products are organically sourced and intended for consumption and use as described. However:

• NectaRise is not liable for any adverse reactions or allergies that may result from the consumption or use of our products
• It is your responsibility to read all product labels, descriptions, and instructions carefully and consult a healthcare professional if you have any health concerns or dietary restrictions.

2. Website Content

We strive to provide accurate and up-to-date information on our website. However:

• We do not warrant that the product descriptions, images, pricing, or any other content on the website is completely error-free or up to date.
• We reserve the right to correct any errors, omissions, or inaccuracies at any time without prior notice.

3. Availability and Delivery

While we aim to ensure timely delivery of all orders:

• NectaRise is not liable for delays or failures in delivery caused by events outside our control, including but not limited to natural disasters, transportation disruptions, strikes, or third-party service failures.

4. Indirect Damages

To the fullest extent permitted by applicable law:

• NectaRise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

- Loss of Profits or Revenue

- Loss of Data

- Loss of Goodwill

- Personal injury or property

arising out of or related to your use of or inability to use our website or products.

5. Limitation of Total Liability

In no event shall the total liability of NectaRise for any claim exceed the total amount paid by you for the specific product or service that gave rise to the claim.

6. Third-Party Services

We may use third-party services (e.g., payment processors, delivery providers) in the operation of our business. We are not responsible for the actions, errors, or omissions of these third-party service providers.

7. Legal Compliance

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws that cannot be waived or limited by contract.

Indemnification:

You agree to indemnify and hold NectaRise harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms. By accessing our website or buying our products, you agree to indemnify and hold us harmless under the terms stated below.

1. General Indemnity

You agree to indemnify, defend, and hold harmless NectaRise, its founders, directors, officers, employees, affiliates, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, expenses, or costs (including reasonable legal fees) that arise from:

• Your misuse of the website or any of its content
• Your violation of these Terms or any applicable law or regulation
• Your infringement of any intellectual property or other right of any person or entity
• Any claim related to your use, purchase, or distribution of our products, including but not limited to claims of injury, illness, or adverse reaction

2. Third-Party Claims

This indemnification extends to any claims made by third parties arising out of or related to:

• Your failure to follow product usage guidelines
• Your misrepresentation of our products or brand
• Your unauthorized resale or redistribution of our products
• Any user-generated content you submit or share on our platform or affiliated channels

3. Defence and Settlement

You agree that NectaRise reserves the right to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims.

• You may not settle any claim without our prior written consent, unless such settlement releases NectaRise from all
  liability.

4. Limitation

Your obligation to indemnify under this policy shall survive the termination of your use of the website, your account, or your relationship with NectaRise.

5. No Waiver

Our failure to enforce any part of this policy does not constitute a waiver of our right to enforce it at a later time.

 Governing Law:

By accessing and using the website of NectaRise, you agree that the terms, conditions, and all matters relating to your interaction with us shall be governed by the laws stated below,

1. Applicable Law

This website is controlled and operated NectaRise from its offices in India.

All matters, including but not limited to the interpretation of terms, sale of products, and resolution of disputes, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

2. Jurisdiction

You agree that any legal action or proceeding arising out of or in connection with the use of this website or any products purchased from it shall be subject to the exclusive jurisdiction of the courts located in India.

• You waive any objection to the venue or jurisdiction based on convenience or any other reason.
• If you are accessing the site from outside India, you do so at your own risk and are responsible for compliance with local
  laws.

3. Compliance with Indian Laws

By using our website or placing an order, you confirm that:

• You are complying with all applicable Indian laws and regulations.
• You will not use the website or any products purchased for unlawful purposes.

4. Dispute Resolution

In the event of any dispute, claim, or disagreement arising out of your use of the website or purchase of our products, we encourage you to contact us first at assistance@culinaryh.com so that we may attempt to resolve the issue amicably.

If a resolution cannot be reached through mutual discussions, the matter shall be referred to and resolved by a competent court as per Clause 2.

User Comments, Feedback and other submissions:

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation
of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies and Omissions:

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or
cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Changes to Terms:

The website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Prohibited Uses:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NectaRise, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Termination:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right
or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at assistance@culinaryh.com

Thank you for choosing NectaRise! If you have any questions or concerns about these terms, please contact us in the aforementioned Email Id.